Terms of service

TERMS OF SERVICE

Last Updated: February 13, 2026

Welcome to Velooza. By accessing or using our website and services, you agree to these Terms of Service.

1. GENERAL TERMS
- Velooza operates as a global e-commerce platform offering a variety of products through dropshipping
- By placing an order, you agree to provide accurate and complete information
- You must be at least 18 years old to make a purchase

2. PRODUCTS AND PRICING
- All product descriptions, images, and prices are subject to change without notice
- We strive for accuracy but do not guarantee that product descriptions are error-free
- Prices are listed in the currency displayed at checkout
- We reserve the right to cancel orders if pricing errors occur

3. ORDERS AND PAYMENT
- All orders are subject to acceptance and availability
- Payment is processed securely through Stripe, PayPal, and other authorized payment gateways
- You authorize us to charge your payment method for the total order amount
- We reserve the right to refuse or cancel orders for any reason (fraud, product unavailability, errors, etc.)

4. SHIPPING AND DELIVERY
- Shipping times vary by location and product (typically 7-21 business days for international orders)
- We are not responsible for delays caused by customs, weather, or carrier issues
- Risk of loss passes to you upon delivery to the carrier
- For shipping inquiries, contact velooza77@gmail.com or WhatsApp: +971 55 783 0836

5. RETURNS AND REFUNDS
- Please refer to our Return and Refund Policy for detailed information

6. INTELLECTUAL PROPERTY
- All content on this website (logos, text, images, designs) is the property of Velooza
- You may not reproduce, distribute, or use our content without written permission

7. LIMITATION OF LIABILITY
- Velooza is not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid for the product

8. DISPUTE RESOLUTION
- Any disputes will be governed by the laws of the United Arab Emirates
- We encourage resolving disputes amicably by contacting us first

9. PROHIBITED ACTIVITIES
You may not:
- Use our website for illegal purposes
- Attempt to hack or disrupt our services
- Impersonate others or provide false information

10. MODIFICATIONS
We reserve the right to modify these Terms at any time. Continued use of our website constitutes acceptance of changes.

CONTACT US
Email: velooza77@gmail.com
WhatsApp: +1 307 509 5795