HIPPING POLICY
Last Updated: February 13, 2026
At Velooza, we ship worldwide and strive to deliver your orders as quickly as possible.
1. PROCESSING TIME
- Orders are processed within 2-5 business days (Monday-Friday, excluding holidays)
- You will receive an email confirmation with tracking information once your order ships
- Processing may take longer during peak seasons (holidays, sales events)
2. SHIPPING METHODS AND TIMEFRAMES
We offer the following shipping options:
Standard Shipping (Free on orders over $50):
- USA: 10-15 business days
- Europe: 12-18 business days
- Middle East: 7-14 business days
- Asia: 10-20 business days
- Rest of World: 15-25 business days
Express Shipping (Additional fee):
- USA: 5-8 business days
- Europe: 7-10 business days
- Middle East: 4-7 business days
- Asia: 6-12 business days
*Note: These are estimated timeframes and may vary due to customs clearance, weather, or carrier delays.
3. SHIPPING COSTS
- Calculated at checkout based on destination and order weight
- Free standard shipping on orders over $50 USD
- Express shipping rates vary by location
4. TRACKING YOUR ORDER
- Once shipped, you will receive a tracking number via email (velooza77@gmail.com)
- Track your order through the carrier's website
- For tracking assistance, contact us via WhatsApp: +971 55 783 0836
5. INTERNATIONAL SHIPPING
- We ship to most countries worldwide
- Customers are responsible for any customs duties, taxes, or import fees
- Customs processing may cause delays beyond our control
6. LOST OR DAMAGED SHIPMENTS
- If your order is lost or damaged during transit, contact us immediately at velooza77@gmail.com
- We will work with the carrier to resolve the issue and arrange a replacement or refund
7. INCORRECT ADDRESS
- Please ensure your shipping address is accurate
- We are not responsible for orders shipped to incorrect addresses provided by the customer
- Address changes must be requested within 24 hours of placing the order
8. ORDER MODIFICATIONS OR CANCELLATIONS
- To modify or cancel an order, contact us immediately at velooza77@gmail.com or WhatsApp: +971 55 783 0836
- Once an order is shipped, it cannot be cancelled (but can be returned per our Return Policy)
9. UNDELIVERABLE PACKAGES
- If a package is returned to us as undeliverable, we will contact you to arrange reshipment (additional shipping fees may apply)
CONTACT US
For shipping questions:
Email: velooza77@gmail.com
WhatsApp: +1 307 509 5795
